Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund.
If we attempt to, but cannot improve the load time of your WordPress website, we will refund your payment.
We do not offer refunds if:
- you improved the speed yourself;
- you no longer need your website speed improved;
- you no longer want your website speed improved;
To request a refund, please send an email to email@example.com with your order number.
Once your request is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will either automatically be applied to your credit card or paid by check, within 15 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.